Refunds & Cancellations
Simple, fair terms. Clear timelines. No hidden fees.
// SUMMARY
• 14-day right of withdrawal for EU consumers on new purchases.
• Pro‑rated refunds for full unused months on renewals when applicable.
• Cryptocurrency payments are non‑refundable (technical irreversibility).
• Refunds go back to the original payment method where possible.
// EU RIGHT OF WITHDRAWAL (14 DAYS)
EU consumers can withdraw from contracts within 14 days without giving reasons.
To exercise, email [email protected] or use the model form.
Loss of right: If you requested immediate service start and we fully performed, the right may be lost (Art. 16, Dir. 2011/83/EU).
// CANCELLATIONS
Cancel anytime from the customer portal. Services terminate at the end of the billing period unless you select immediate cancellation.
Data is scheduled for deletion 7 days after termination.
// PAYMENTS & PROCESSORS
Payments may be processed by Stripe, Mollie, or PayPal. Card data is handled by processors; we do not store full PAN or CVC. Strong Customer Authentication (3‑D Secure/SCA) may apply.
We follow PCI DSS responsibilities appropriate to a hosted payments integration. Disputes/chargebacks may lead to suspension while investigated—please contact support first.
// REFUND ELIGIBILITY
// HOW TO REQUEST A REFUND
Email [email protected] with your order ID and reason. We respond within 3 business days.
Approved refunds are issued within 14 days back to the original payment method when possible.