Privacy – al.uy | Data protection and security

// THE SIMPLE VERSION

We collect your name, email, and payment info so we can bill you and provide support. We maintain essential operational logs for service reliability and security.

We don't sell your data or use invasive web tracking. Your legitimate business operations are respected while maintaining necessary security monitoring.

// WHAT WE COLLECT

ACCOUNT STUFF:

Name, email address, billing address. For business customers: company name, VAT ID (if applicable). Standard business information for hosting services.

PAYMENT INFO:

Payments are accepted via bank transfer primarily. For bank transfers, we collect account details necessary for processing. We do not handle or store card data.

SERVER LOGS:

Connection logs for security, operations, and troubleshooting. Standard monitoring for service reliability.

VERIFICATION:

For fraud prevention and regulatory compliance, we may request limited identity or business verification (e.g., name, address, company documents, government ID). Only requested when necessary.

SUPPORT TICKETS:

Your questions and our answers. We keep these to help you better.

// WHAT WE DON'T DO

× Track you across websites

× Sell your data to third parties

× Monitor your server content

× Use invasive analytics

× Share data unless legally required

// LEGAL BASIS FOR PROCESSING

Under GDPR Article 6, we process your data based on:

CONTRACT PERFORMANCE (Art. 6(1)(b)):

Account management, billing, service provision, technical support

LEGITIMATE INTEREST (Art. 6(1)(f)):

Network security, fraud prevention, service improvement, basic logging

LEGAL OBLIGATION (Art. 6(1)(c)):

Tax records, business records (7 years under German law), law enforcement requests

CONSENT (Art. 6(1)(a)):

Marketing communications (if you opt-in), non-essential cookies

// HOW WE USE YOUR DATA

✓ Billing and payment processing

✓ Technical support

✓ Account security

✓ Legal compliance (when required)

✓ Service announcements (rare)

// HOW LONG WE KEEP IT

ACCOUNT DATA: While you're a customer + 1 year

BILLING RECORDS: 7 years (legal requirement)

SERVER LOGS: 30 days max

SUPPORT TICKETS: 2 years for reference

// YOUR RIGHTS

Under GDPR (Articles 15-22) and other privacy laws, you have the following rights:

ACCESS (Art. 15):

Request a copy of your personal data

RECTIFICATION (Art. 16):

Correct inaccurate or incomplete data

ERASURE (Art. 17):

Request deletion when legally possible

RESTRICTION (Art. 18):

Limit how we process your data

PORTABILITY (Art. 20):

Receive your data in machine-readable format

OBJECTION (Art. 21):

Object to processing based on legitimate interest

How to exercise your rights:

Email us at [email protected] with your request. We'll respond within 30 days.

Right to lodge a complaint: You can complain to your local data protection authority or the German Federal Commissioner for Data Protection and Freedom of Information (BfDI).

// COOKIES

We use essential cookies only:

• Login session (essential)

• CSRF protection (security)

• Payment verification

No tracking cookies, no advertising cookies, no unnecessary stuff.

// CHANGES TO THIS POLICY

We'll update this if needed and email you about major changes.

UPDATED: August 2025

QUESTIONS: [email protected]

Privacy Policy