Privacy Policy

What we do with your data (spoiler: not much). No tracking, no BS, just honest hosting.

// THE SIMPLE VERSION

We collect your name, email, and payment info so we can bill you and provide support. We keep basic logs for debugging. That's pretty much it.

We don't track you around the web, sell your data, or care what you do on your servers. Your business is your business.

// WHAT WE COLLECT

ACCOUNT STUFF:
Name, email address, billing address. Pretty standard hosting stuff.
PAYMENT INFO:
Credit card details (processed by Stripe), PayPal info, etc. We don't store card numbers.
SERVER LOGS:
Basic connection logs for debugging. No content monitoring or deep packet inspection.
SUPPORT TICKETS:
Your questions and our answers. We keep these to help you better.

// WHAT WE DON'T DO

× Track you across websites
× Sell your data to third parties
× Monitor your server content
× Use invasive analytics
× Share data unless legally required

// LEGAL BASIS FOR PROCESSING

Under GDPR Article 6, we process your data based on:

CONTRACT PERFORMANCE (Art. 6(1)(b)):
Account management, billing, service provision, technical support
LEGITIMATE INTEREST (Art. 6(1)(f)):
Network security, fraud prevention, service improvement, basic logging
LEGAL OBLIGATION (Art. 6(1)(c)):
Tax records, business records (7 years under German law), law enforcement requests
CONSENT (Art. 6(1)(a)):
Marketing communications (if you opt-in), non-essential cookies

// HOW WE USE YOUR DATA

✓ Billing and payment processing
✓ Technical support
✓ Account security
✓ Legal compliance (when required)
✓ Service announcements (rare)

// HOW LONG WE KEEP IT

ACCOUNT DATA: While you're a customer + 1 year
BILLING RECORDS: 7 years (legal requirement)
SERVER LOGS: 30 days max
SUPPORT TICKETS: 2 years for reference

// YOUR RIGHTS

Under GDPR (Articles 15-22) and other privacy laws, you have the following rights:

ACCESS (Art. 15):
Request a copy of your personal data
RECTIFICATION (Art. 16):
Correct inaccurate or incomplete data
ERASURE (Art. 17):
Request deletion when legally possible
RESTRICTION (Art. 18):
Limit how we process your data
PORTABILITY (Art. 20):
Receive your data in machine-readable format
OBJECTION (Art. 21):
Object to processing based on legitimate interest

How to exercise your rights:

Email us at [email protected] with your request. We'll respond within 30 days.

Right to lodge a complaint: You can complain to your local data protection authority or the German Federal Commissioner for Data Protection and Freedom of Information (BfDI).

// COOKIES

We use minimal cookies:

• Login session (essential)
• CSRF protection (security)
• Payment processing (Stripe)

No tracking cookies, no advertising cookies, no unnecessary stuff.

// CHANGES TO THIS POLICY

We'll update this if needed and email you about major changes.

UPDATED: August 2025
QUESTIONS: [email protected]